Portal Support
TNZ Portal, a system which allows Clubs, Associations, Regions and us as the National body to do a number of really useful tasks. This hub serves to help assist you with navigating around the portal.
Setup Portal Access and Login
If you are a club administrator, then you will be able to register for portal access.
- Register your details via the submission form here, please use your personal email address when completing this, you can have multiple portal administrators.
- Tennis NZ will review the application to match the name with the club, this is for privacy and security, this can take 24-48 Hours.
- Check your email for an invitation link to complete your registration, this will include setting a unique username and password
- Bookmark www.portal.tennis.kiwi so you can access this anytime!
Keep a note of your username
This will come handy if you forget your password to login.
What if the Portal administrator is no longer at the club?
Follow the steps above to register for an account, you will have the ability to update / remove a club officer once you are in the portal.
If you are having trouble logging in to Portal
Ensure the correct username and password are used; in some cases, the username may be a unique character you used rather than an email address. e.g. johnsmith12
Password Reset
Ensure the correct username is used when resetting the password; like the steps above this could be a unique character rather than an email address.
Locked out?
If you receive a lock out message, you will need to wait 24 Hours before you can reset or login again, unfortunately Tennis NZ will not be able to override this.
Still need support
Email portal@tennis.kiwi and provide as much information as you can.
Club Profiles
You can update the general information of your venue by clicking the 
button
You have the ability to update:
- The venue name (Sponsor name change etc..)
- Main contact email address
- Contact phone number
- Main landing website for the venue
Am I able to add social media links?
At this stage social media handles are not an option, if your club does not have a landing website you can add a social media url in the website section.
Where is this information used?
This updates the National Database immediately as well as update the Find a Club page found here
- Head to Tennis NZ » Where to Play
- Search / Locate your club
- You will find the listed address we have on file.
Am I able to update the address of the club?
Not in the portal, if there is an incorrect address listed, please email the Portal Support team
Review the information in this section and if you need this updated please reach out using one of the following methods
1. To update Hotshots Coaching, Cardio, Xpress, Hotshots Community Play & Love Tennis
Email the Development team here
Please note any requests will need to be reviewed.
2. To update Clubspark, Book a Court and their URL's
Email the Portal Support team here
Please note any requests will need to be reviewed.
SAFE
This checklist below will help you if you are unable to view the SAFE status in the SAFE Status dashboard of your portal.
- Check your team for correct details
This includes Full Legal Name - rather than a short name or nickname - Correct Email Address
When your team enters their details for police vetting, they will be required to enter an email address, this email address is what you need to ensure it matches with your Portal entry.
For example, you may know them as Jo, but their legal name is Josephine or using hyphens. So please check back with them as these details are captured. Sometimes emails are updated or have a new phone number, so please ensure you get the up-to-date information from them.
There is a chance the names are duplicated in the system which will require the Tennis NZ Portal Team to adjust, please reach out to portal@tennis.kiwi and provide as much information as you can.
Annual Returns
PORTAL EMAILS
If you are a club: You can send emails to your club officers (Note: If you wish to send emails to your club members you will need to do so via your online membership management system)
If you are a LTP / RTO: If you have ability to email club contacts within your area if you wish to reach out to them with important information.
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